Job Description

Are you drawn to technology and have a desire to grow your technical knowledge into a meaningful career? Would you like to work for a company where you can grow into a variety of technical positions over time? If so, Integrated Network Concepts has a meaningful position for you. At Integrated Network Concepts, the potential for growth is very high.

INTEGRATED NETWORK CONCEPTS(INC) is seeking a self-driven Network/Server Engineer who can provide competent assistance to small businesses with moderately complex networks. The Network Engineer is responsible for implementing, maintaining, and evolving network, server, and end point solutions for our clients. Solutions can consist of hardware, system software, security and other components. This often requires enough business savvy to understand regulations, budget constraints, and other pressures a client’s business might have to design a right-sized solution.

Responsibilities

Serve as a primary point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Record events and problems and their resolution in logs
Assist with the design of solutions as requested by our Solutions Engineering team
Provide technical assistance to manage client infrastructure by providing diagnostics, trouble-shooting, and technical documentation

Requirements

Previous experience in Networking, Server, and/or endpoint support/management
Understanding of networks, computer systems, mobile devices, and other tech products
Ability to diagnose and resolve complex technical issues
Must have prior experience as a network and/or computer engineer
Strong design and technical communication skills
Customer-focused

Benefits

· Subsidized Health Care
· Dental
· Vision
· Paid vacation and holidays
· 401k

Company Description

Integrated Network Concepts is a MSP that provides technical architecture and support services for our clients. Integrated Network Concepts has been installing and maintaining network equipment and connectivity for small to mid-sized businesses in the Ohio area for over 20 years. We provide a small business atmosphere with a highly skilled and close-knit team. Employees are encouraged to collaborate and innovate and can grow in a variety of directions.

Company Description

Integrated Network Concepts

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Network/Server Engineer