Job Description

About the Role:

InSight EyeCare in Houston, TX is looking for a passionate and detail-oriented Patient Care & Optical Coordinator to join our growing team! In this dynamic dual role, you'll be the heartbeat of our practice — delivering exceptional patient experiences while helping patients find the perfect eyewear solutions. If you love people and thrive in a fast-paced healthcare environment, we want to hear from you!

Responsibilities:

Greet and check in patients, ensuring a warm and welcoming front-office experience
Schedule and confirm patient appointments, managing the daily flow of the clinic
Verify insurance benefits and process optical and medical billing accurately
Assist patients in selecting frames, lenses, and optical products tailored to their needs and lifestyle
Educate patients on lens options, coatings, and contact lens solutions
Process eyewear orders, track lab jobs, and notify patients when their glasses or contacts are ready
Collect co-pays, process payments, and maintain accurate patient records in the EHR system
Support optometrists and clinical staff to ensure seamless patient care coordination
Pretesting, work ups, special testing, hands on patient care

Requirements:

Prior experience in an optometry, ophthalmology, or healthcare setting preferred, but not required- will train the right person
Familiarity with vision and medical insurance billing and verification
Proficiency with EHR/practice management software
Strong communication and interpersonal skills with a patient-first attitude
Highly organized, detail-oriented, and able to multitask in a busy clinical environment
Willingness to learn and quick to absorb information
Bilingual (English/Spanish) is a plus in the Houston market

About Us:

InSight EyeCare is a trusted provider of comprehensive eye care services in the Houston, TX area, committed to delivering top-quality vision care in a friendly and professional environment. Our patients keep coming back because of our personalized approach and dedication to their long-term eye health. Our team members love working here because of our supportive culture, opportunities for growth, and the chance to make a real difference in patients' lives every day

InSight EyeCare

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Patient care and optical coordinator