Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

The Quality Assurance (“QA”) Associate is responsible for day-to-day handling of QA customer correspondence. This includes the daily file and mail merge of customer letters, assembly and mailing of sample retrieval materials and assuring that supplies to do such are available. The QA Associate will also support our client in areas where the two departments merge. Customers include Health Care Professional, patients, internal employees, and vendors. Key elements of the position are teamwork and attention to detail. Work environment is dynamic, high volume and dependent on accuracy.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

This is a hybrid position - 3 days onsite in the Wilmington, DE office and 2 days remote.

Why You’ll Love Working Here

We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:

Competitive pay that recognizes your experience, expertise, and impact

Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave

Company-paid holidays so you can rest, recharge, and focus on what matters most

Recognition programs, contests, and awards that celebrate your contributions

Continuous growth opportunities through learning, leadership development, and career advancement support

A collaborative culture where your ideas are valued and your work makes a difference

We’re also proud to be recognized for creating an exceptional employee experience:

Best Place to Work in BioPharma — 2022, 2023, 2025

Certified Great Place to Work® — 2021, 2023, 2025, 2026

Learn more: https://www.greatplacetowork.com/certified-company/7003732

What will you be doing?

Manage and respond to email inquiries

Complete mail merge from Client databases for QA department.

Complete reconciliation of adverse event and product complaint reporting.

Assist pharmaceutical manufacturing sites with any sample/customer mailing related inquiries.

Follow up with internal and external customers when additional information is required on the product quality complaints and adverse events.

Provide world-class customer service and immediate resolution to inquiries at the point of customer contact.

Meet customer satisfaction levels

Participates as required in short-term project work in support of Product Quality Complaint management

Assembles mailers to customers for Product Complaint Retrievals.

Maintain supply inventory for all correspondence and sample retrievals.

Comply with all industry regulations, policies, and procedures of our client and Inizio

What do you need for this position?

Bachelor’s degree or equivalent work-related experience

Must have quality/compliance experience within pharmaceutical industry

Excellent excel skills required

Excellent verbal, written and listening communication skills

Demonstrated competency using information technology, PCs and databases

Ability to multitask with accuracy

Good time management, interpersonal and organizational skills

Ability to work independently

Ability to lift, carry and otherwise move up to 25 pounds

Ability to sit, stand or walk for various lengths of time throughout the day

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at: https://inizio.com/

Equal Opportunity & Inclusion

Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law.

Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law.

Candidate Use of Artificial Intelligence in Interviews

As part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance by Inizio Engage or otherwise required in accordance with applicable law. This includes, but is not limited to, using generative artificial intelligence platforms to produce, edit, or guide responses in real time. Candidates may be asked to confirm compliance with this policy. Any violation of this policy may result in disqualification from consideration of employment. Candidates may submit requests for reasonable accommodation in accordance with applicable law to the Inizio Engage Talent Acquisition team.

The base pay range for this position is $35K – $65K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

Inizio Engage

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