Job Description

Position Summary:

The Accounts Receivable (A/R) Coordinator supports the financial health of the organization by managing accounts receivable activities for long-term care pharmacy clients. This role ensures timely, accurate billing, payment posting, collections, and reconciliation while maintaining compliance with healthcare, insurance, and pharmaceutical industry standards. The coordinator works closely with internal team, long-term care facilities, insurance providers, and patients’ families to resolve billing issues and maintain positive relationships. This position also plays a key role in maintaining cash flow.

The A/R Coordinator will collaborate with the Billing department and Finance team. This role reports directly to the VP of Finance.

Responsibilities and Duties:

· Process, monitor, and reconcile all incoming payments from facilities, insurance carriers, and private pay sources.

· Maintain accurate aging reports and follow up on outstanding balances.

· Investigate and resolve payment discrepancies, denials, and short pays.

· Partner with the Billing team to prepare and distribute monthly statements to facilities and private payers.

· Serve as the primary point of contact for billing inquiries from long-term care facilities, residents’ families, and insurance representatives.

· Provide clear explanations of charges, payment expectations, and account status.

· Build strong working relationships with facility administrators and business office managers.

· Prepare and maintain A/R reports, aging summaries, and collection activity.

· Assist with month-end close activities related to receivables.

· Support audits and requests for financial information.

· Identify trends in denials, delays, or facility issues and recommend process improvements.

· Submit write-off requests to management and administrator once approved.

· Provide courteous, efficient, friendly customer service on the phone to customers, facility staff, and providers.

Requirements and Qualifications:

· High school diploma or equivalent.

· Ability to commute to Valparaiso, IN daily.

· Prior experience in accounts receivables, collections, and cash application.

· Strong understanding of Medicare Part D, Medicaid, and commercial insurance a plus, not required.

· Proficient computer skills including MS Office (Excel, Word, Outlook) and other financial software/ERP systems.

· Good grasp of debt collection laws and regulations, FDCPA (Fair Debt Collection Practices Act), a plus.

· Ability to multi-task while maintaining attention to details and deadlines.

· Excellent communication, problem-solving, and follow-up skills

Confidentiality:

Due to the nature of this position, persons in this position may be made aware of confidential information pertaining to In Touch Pharmaceuticals, or the employees they oversee. Employees in this position are responsible for protecting this information from being improperly or accidentally disclosed. Confidential information relating to In Touch Pharmaceuticals, or its employees, should not be discussed with anyone except Human Resources Department, or their Direct Report

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an all-encompassing list of all responsibilities, duties, and skilled required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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In Touch Pharmaceuticals

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Accounts Receivable Coordinator