Job Description

Job Overview:

Medical Order Processor – Detail-Driven, Solutions-Oriented

We’re looking for someone who doesn’t just complete tasks—but sees them through. As a Medical Order Processor, you’ll be a key part of our patient experience, ensuring every order, interaction, and follow-up is handled with accuracy, efficiency, and care.

This role is ideal for someone who uses common sense, thinks ahead, and takes ownership—someone who notices the details others miss and acts before issues arise.

If you’re organized, proactive, and take pride in getting things right the first time, we’d love to meet you.

What You’ll Do

Deliver a high level of patient service—both in person and via telehealth
Process hormone, supplement, and weight loss orders across multiple channels (online, phone, in-office)
Coordinate and place hormone therapy orders with compounding pharmacy partners
Prepare, pack, and ship supplement orders with accuracy and efficiency
Maintain precise digital inventory and anticipate restocking needs
Answer basic patient questions regarding supplements with confidence and clarity
Collect and accurately document patient demographics and insurance information
Identify and assign correct appointment reason codes
Verify insurance eligibility and benefits using AdvancedMD and Availity
Schedule, confirm, and adjust appointments while minimizing gaps and errors
Track hormone and supplement orders and proactively send reorder reminders
Manage Well Woman reminders in accordance with protocols
Prepare digital troche forms, encounters, and superbills ahead of appointments

What Sets You Apart

You don’t wait to be told—you acknowledge what needs to be done
You double-check your work because details matter, especially in healthcare
You communicate clearly, professionally, and with empathy
You can handle multiple priorities without letting anything fall through the cracks
You take accountability and follow through until the task is fully complete

Skills & Qualifications

High school diploma or equivalent required (Associate degree in healthcare or related field preferred)
1–2 years experience in a medical office, pharmacy, or healthcare setting
Familiarity with order processing systems (AdvancedMD) and EHR platforms
Strong attention to detail, especially with prescriptions and order accuracy
Excellent customer service and communication skills
Proficiency in Microsoft Office (Excel for inventory is a plus)
Experience with shipping processes and software
Ability to maintain strict patient confidentiality (HIPAA compliance)
Strong organizational and time management skills
Experience working with compounding pharmacies is a plus

Why This Role Matters

Every order you process and every detail you catch directly impacts patient care. Your ability to think critically, stay organized, and follow through ensures our patients receive the right treatment—on time, every time.

HORMONIFY

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Medical Order Processor