Job Description Job Description General Position Summary

This position is responsible for preparing all necessary export documentation required by the customs and airline companies as well as coordinating shipment.

Essential Job Functions EXPORT COORDINATION

Responses and answers various questions from customers, including regulations, required information, invoices, quotas and etc.
Contacts the trucking companies to arrange pick-up cargos from customer's warehouse or other locations to the company warehouse.
Responsible to coordinate trucking schedule and makes any adjustment as needed.
Contacts airline companies to make booking for the cargo space.
Obtains rates for ocean& air freight and trucking and rail.
Negotiates with shipping lines and truckers to get a better rate.
Prepares necessary export documentation such as bill of landing, packaging list, invoice and other required documents by the Customs, Airline companies and TSA.
Makes sure that all paperwork is completed in compliance with customs regulations.
Closes pouch and arranges transfer to airline.
Tracks the shipments.
E-mails necessary shipping information to the customers, Japan and other parties after completing export documentation.
Keeps the customers/ overseas office informed with the status of their shipments.
Maintains and manages customer's information in accordance to TSA regulation
Issues invoices and mails to the customers and overseas agents.
Communicates with department manager and other staff to maintain effective work-flow.
Communicates with sales department and customer service department staff to answer customer's requests and inquiries.

OTHER & MISCELLANEOUS

Seeks constant improvement, more efficient and less expensive ways and means in work processes.
Performs special projects and other miscellaneous duties as assigned by supervisor / manager.
Maintains high ethical standards in the work place.
Reports all irregular issues and problems to management for solution.
Maintains good communication with other managers, staff & outside contacts.
Complies with all company policies and procedures.
Responsible for maintaining a clean and safe working area.
May at times assist import CFS on weekends

Job Dimensions (skills, knowledge & abilities)

Essential Job Dimensions

Accuracy, Attention to Detail, Attendance &Punctuality, Communication: Speaking, Reading and Writing in English at a college level, Confidentiality, Competition Information, Computer Usage, Customer Service, Diplomacy, Dependability/Reliability, Confidentiality & Intellectual Properties, Decision-Making, Delegation, Ethics, Flexibility/Adaptability, Initiative/Follow Through, Judgment, Listening & Understanding, Math Skill, Monitoring/Control, Multi-Tasking, Negotiation, Persuasiveness, Problem Solving, Product Knowledge, Time Management, vendor relationship.

Qualifications

Education & Work Experience

Associate's degree (AA) or equivalent from two-year college or technical school
One year to three years related successful experience and/or training; or a combination of education and experience.

Tools & Equipment

General office equipment including phones, fax, copier, personal computer, etc.
Software includes the use of Windows operating system, MS Office.

Certificates / Licenses

Certificate of IAC Security Training (IACSSP) and STA (Security Threat Assessment) ID required by DHS-TSA.
HAZMAT Certification (IATA or IMDG)
Any certificate or training records that are required by each department, position/title, or government agency.

Supervisory Responsibilities

Work Environment & Physical Demands

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work is typically performed in an office environment with moderate noise.

No business travel is required for this position.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this position, the employee is required to frequently sit and occasionally must stand, walk, use hands and fingers and reach with hands and arms. The employee may occasionally lift and/or move up to 50 pounds.

Hankyu Hanshin Express usa Inc

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