Job Description Job Description

Job Overview

We are an established, privately owned, multi-provider dental practice in Key West, Florida, seeking an experienced Dental Office Manager to lead our team and oversee daily operations.

We are looking for a motivated, organized, and proactive leader who understands both the business and patient care aspects of dentistry. The ideal candidate takes ownership of responsibilities, demonstrates strong leadership skills, and is committed to creating an exceptional experience for patients and team members.

This is an opportunity to take on a meaningful leadership role, work directly with the practice owner, and contribute to the continued growth of a successful private practice.

Key Responsibilities

Practice Operations & Leadership

Oversee daily operations, ensuring efficiency, organization, and exceptional patient service.
Lead, train, and support administrative and clinical support staff.
Assist with hiring, onboarding, employee scheduling, and performance management.
Develop and maintain effective office policies, procedures, and workflows.
Monitor scheduling efficiency, patient flow, and overall practice productivity.
Identify operational challenges and proactively implement improvements.

Financial Management & Revenue Cycle

Monitor production, collections, adjustments, and accounts receivable.
Oversee dental insurance claims, billing, payment posting, and collection processes.
Ensure timely follow-up on outstanding insurance claims, denials, and patient balances.
Identify and investigate financial discrepancies while maintaining accurate reporting.
Track key performance indicators, including collection rates, accounts receivable, scheduling efficiency, and treatment acceptance.
Coordinate with external billing partners and vendors to maintain efficient financial operations.

Patient Experience & Practice Growth

Maintain exceptional standards of patient communication and service.
Oversee scheduling, treatment coordination, and financial arrangements.
Address patient concerns professionally and effectively.
Support initiatives to improve patient retention, treatment acceptance, and practice growth.
Collaborate with the practice owner to establish goals and implement improvements.

Qualifications

Required

Minimum 5 years of dental office administration experience, including previous management or supervisory responsibilities.
Strong understanding of dental insurance, billing, collections, and accounts receivable.
Demonstrated ability to lead employees and manage daily practice operations.
Experience using dental practice management software.
Excellent organizational, communication, and problem-solving skills.
Ability to work independently, take initiative, and follow through on responsibilities.
Strong attention to detail, professionalism, and integrity.

Preferred

Previous experience managing a busy, multi-provider dental practice.
Proficiency with Dentrix.
Bilingual in English and Spanish.
Experience with Dental Intelligence or similar practice analytics platforms.
Experience monitoring financial performance and implementing operational improvements.

What We're Looking For

Our ideal candidate is a confident, dependable leader who takes pride in their work and understands what it takes to operate a successful dental practice.

We value accountability, initiative, teamwork, clear communication, and continuous improvement.

We are seeking someone who can independently identify challenges, develop solutions, support employees, and help create an efficient, positive, and productive work environment.

What We Offer

Competitive compensation of $30-$45 per hour, based on experience and qualifications.
Full-time, long-term opportunity.
Established private practice with a strong patient base.
Meaningful leadership responsibilities and the opportunity to make a direct impact.
Close collaboration with the practice owner.
Opportunities for professional development and long-term career growth.
Relocation assistance may be considered for highly qualified candidates.

Apply Today

If you are an experienced dental professional with strong leadership skills, financial knowledge, and a passion for practice management, we encourage you to apply.

Established Dental Practice

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