Job Description Job Description

Electronics Production Manager - Grapevine, Texas

The Production Manager will be responsible for AI Server repair management, department resources planning, generating and reviewing reports to meet customer SLA. Review and participate in customer reporting, reviews failure analysis and prepare corrective actions to improve repair quality.

Supervisory Responsibilities:

Interview, hire and train new employees. Organize and oversee the schedules for assigned Team and conduct performance evaluations timely and constructive while maintaining KPI goals and objectives for the department.

Handles discipline and termination of employees as needed and in accordance with company policy.

Review critical customer requirements such as quality, TAT, technician daily KPI targets, and follow up with supervisor assignments.

Generate and review management reports. Present corrective and preventative actions to maintain superior service quality and continuous improvements.

Maintains space, equipment, and supplies as well as managing repair parts inventory accuracy, transfers, audits, and reconciles to promote operations efficiency and reduce costs.

Completes all projects assigned within the required timeframe and develops record keeping procedures and manages appropriate department and training records in accordance with applicable regulations, policies, and ISO standards.

Ensures daily housekeeping and workstation equipment layouts meet 5S requirements.

Maintain and improve the operating layout and size of production lines.

Implement warehouse efficiencies and cost reduction programs to assist the company in making better merchandise flow decisions by conducting thorough analysis on key areas which cause product or delivery issues.

Build and maintain a work environment that is positive and is supported by open feedback and two-way communication at all levels.

Responsible for maintaining a positive work environment while supporting the company's culture.

Ensures inventory management and allocation flow product through the warehouse in the most cost efficient and productive manner.

Qualifications/Education and/or Experience

Bachelor's degree in computer science or engineering or equivalent work experience is required with a minimum of 3 years work related supervisor/manager experience in PC related system repair service industry.

Must be fluent in speaking/reading/writing English. Spanish speaking is a plus.

Must be flexible in working overtime depending on work requirements.

Must have excellent communication skills and a professional attitude in dealing directly with customers and associates, have strong problem-solving skills with the ability to coach and mentor team members.

Must be detailed oriented, take 100% ownership of job responsibilities, have good reporting skills using EXCEL.

Needs ability to generate instructions and procedures in Word and presentation materials in PowerPoint formats.

Must have ability to work in a fast-paced environment while multi-tasking with the ability to set priorities and shift same due to business requirements.

Must be self-motivated, proactive, and be able to work independently and as a team.

Needs ability to manage projects and initiatives on tight deadlines and delegate accordingly.

Needs ability and willingness to respond to after-hour calls for critical issues.

Employee Magnets INC

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