Job Description

Position Summary

The Medical Front Office Patient Care Coordinator serves as the first point of contact for patients in a busy Ear, Nose & Throat (ENT) medical practice. This role is responsible for delivering exceptional customer service while coordinating patient scheduling, registration, insurance verification, referrals, and front office operations. The coordinator helps ensure patients receive timely, compassionate, and efficient care throughout their visit.

Essential Duties and Responsibilities

Patient Relations & Customer Service

Greet and check in/check out patients in a professional and compassionate manner
Answer incoming phone calls and respond to patient inquiries
Schedule, confirm, and reschedule appointments for office visits, procedures, and testing
Maintain patient confidentiality in accordance with HIPAA regulations
Assist patients with forms, intake paperwork, and portal access
Address patient concerns and escalate issues appropriately when needed

Front Office Operations

Verify demographic and insurance information accurately
Obtain referrals, authorizations, and insurance eligibility verification
Collect co-pays, balances, and payments at time of service
Maintain organized patient records and electronic medical records (EMR/EHR) documentation
Process incoming faxes, referrals, and medical records requests
Coordinate communication between providers, patients, pharmacies, and outside offices

Qualifications

High school diploma or equivalent required; medical office certification preferred
Bubbly personality

Ear Nose and Throat Plastic Surgery Center

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