Job Description

Position Summary:

Responsible for animal care and client services

Essential Duties and Functions:

Animal Care

• Provide adequate food and water to shelter animals daily

• Monitor animals and immediately report health or behavior abnormalities to supervisor

• Participate in stress and disease reduction efforts through purposeful and compassionate handling and

placement of animals in the shelter environment

• Perform animal bathing and basic grooming

• Assist with animal intake, evaluation, and treatment

• Create and maintain necessary animal records, perform data entry

• Ability to drive pets to and from the vet/events

Facility Care

• Follow established disease control protocols to daily clean, disinfect, and maintain shelter kennels and general

area

• Operate laundry and dishwashing equipment

• Restock cleaning areas with supplies and equipment

• Maintain equipment in working condition, report equipment or supply needs to supervisor

• Maintain work and general areas in an organized manner

People Care:

• Cultivate positive client ,volunteer and coworker relations through professional, courteous, and educational

interactions

• Assist clients with animal adoption process; facilitates client/animal interactions to insure a safe and pleasant

experience

· Process adoptions using shelter software (petpoint)

· Answer adoption requests and questions through email responses.

• Practice and encourage the humane treatment of animals

• Provide quality customer service to clients, volunteers, and staff while actively promoting our mission, services,

programs, and events

• Promote donation and giving opportunities as appropriate

• Work cooperatively with all volunteers, recognizing the talent and commitment they bring to the Society

Safety:

• Ensure a safe work environment; following all safety guidelines, including PPE, and modeling safe work practice

• Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk

Physical Requirements and Work Environment:

• Work is performed in a kennel/shelter setting and outdoors

• Frequent bending, reaching, kneeling, climbing stairs, walking and, standing on feet 8-10 hours per day while

performing job functions

• Exposure to disinfectant solutions when cleaning

• Exposure to various weather conditions when working outdoors

• Subject to animal bites and scratches while handling animals of questionable temperament

• Occasional lifting of up to 50 pounds with reasonable accommodations

• Consistently exposed to animals and animal allergens under conditions with limited alterations available

• Tetanus inoculation is recommended

Reporting Relationships and Contacts:

• Reports to Operations Supervisor/Operations Manager

• Mentors and monitors volunteers/community service workers

Qualifications (Required):

• High school diploma or equivalent

• Customer service experience

• Available to work weekends, holiday shifts, and overtime as needed

• Driver’s License with a good driving record

Knowledge, Skills, and Abilities:

• Commitment to the mission, values, goals, and success of DFW Humane Society

• Highly motivated, outgoing, polite, and professional manner

• Team player, able to work in a fast-pace environment and multi-task

• Compassion for animals, comfortable working in the shelter environment and willing to accommodate animals in

the work place

• Knowledge of animal breeds and behavior helpful

• Computer skills in a Windows environment

• Ability to learn various computer programs including our shelter software (petpoint)

• Good writing and verbal communication skills

This job description reflects the assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

DFW Humane Society

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