Job Description Job Description

Dental Office Manager - General Duties & Responsibilities

1. Office Operations & Organization

Oversee daily operations and ensure the office runs efficiently.
Ensure the office opens on time and is prepared for scheduled patients.
Maintain organization and efficient workflow throughout the practice.
Conduct daily morning huddles and regular staff meetings.
Implement and maintain office policies, procedures, and protocols.
Prioritize, delegate, and follow through on daily and weekly tasks.
Address operational problems promptly and independently.
Ensure all office and clinical equipment is properly maintained, serviced, and functioning correctly.
Coordinate preventive maintenance, equipment repairs, and vendor servicing.

2. Staff Management & Leadership

3. Collections, Financial Performance & Monthly Goals

Ensure established monthly production and collection goals are consistently met.
Monitor daily, weekly, and monthly production and collections.
Identify shortfalls early and implement corrective strategies to achieve monthly targets.
Oversee patient balances, insurance claims, and accounts receivable.
Ensure timely follow-up on outstanding payments and unpaid claims.
Review aging reports and reduce overdue balances.
Monitor payment posting, adjustments, and financial arrangements.
Identify opportunities to improve revenue and collection efficiency.
Report progress toward financial goals to the practice owner.

4. Treatment Coordination & Patient Relations

Present dentist-approved treatment plans and explain financial options to patients.
Improve treatment acceptance through effective communication and follow-up.
Follow up on unscheduled treatment and pending treatment plans.
Coordinate financing and payment arrangements.
Ensure a positive patient experience from check-in through checkout.
Address patient concerns and resolve administrative complaints.

5. Marketing & Practice Growth

Develop and implement strategies to attract new patients.
Establish relationships with local businesses and community organizations.
Research and participate in community events and marketing opportunities.
Coordinate promotional campaigns and patient outreach.
Monitor new patient inquiries and scheduling.
Implement patient reactivation and recall strategies.
Track marketing results and identify opportunities to increase production and collections.

6. Scheduling & Patient Flow

7. Communication & Reporting

Maintain consistent communication with the practice owner and staff.
Provide daily reports detailing production, collections, adjustments, and outstanding tasks.
Review weekly performance and operational concerns.
Communicate unresolved problems and provide proposed solutions.
Ensure assigned tasks are completed without repeated reminders.
Remain accessible and responsive during scheduled working hours.

Performance will be evaluated based on:

Dentist

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