Job Description

***This job is LOCAL to the Naples, FL area only***

We are growing! We are looking for skilled IT Systems Technicians to help bring the company to the next level. We offer competitive base pay with a great BONUS structure and benefits.

Position Description and Expectations

Every member of the IT Team is expected to uphold and embody the Core Values of our Organization. In order to be successful within our Team, you must exhibit the following qualities: Integrity, Exceptional Leadership, Constant Improvement, and placing Service before Self. You will see these values weaved into our responsibilities and abilities for each position because they enable our team to serve our clients and empower the pursuit of greatness!

Systems Technicians are strong in all the most common and popular Information Technology solutions. In addition to strong technical aptitudes, backed by at least 3 years of direct experience, a Systems Technician can assess a complex technical challenge/incident, develop the proper and complete solution to resolve it, and execute that solution for the client. While a “break/fix” mentality may be needed for initial work-around, that is not considered the comprehensive course of action for a Systems Technician. They should know the importance of properly documenting any procedures needed to replicate their solutions for other clients and staff members, and be disciplined in their process development. Additionally, this individual should be highly skilled at both verbal and written communication, tailoring their interactions to the client’s aptitude and to the particular situation/incident. They should then be able to execute with a high degree of success in integrating and/or solving problems in diverse environments including: Microsoft 365, Azure, modern Windows Server Infrastructure components, networking (routers/switches/etc.), security solutions (VPN's, firewalls, MFA, SSO, etc.), backup systems, mobile devices, and more.

Responsibilities

Daily Time Entry Accounting for at Least 9 Hours, Including Lunch, with Embedded Detailed Technical Work Notes Explaining All Task Efforts
Utilize Corporate Systems for Calendar Scheduling and Assignment Prioritization
Documentation of Client IT Environments
Documentation of Processes and Procedures for Issue Resolutions, Including Automation/Scripting if Possible
Provide Remote or On-Site Escalation Support for Technical Services Help Desk Incidents and Implementations, Including the Direction of Service Technicians On-Site as Smart Hands Assistants
Small to Medium Project Planning, Development, and Execution with Persistent Status Communication with Project Manager
Windows Server Deployment, Configuration, and Testing
Performing Migration of Customer’s Environments, including Server Roles, Applications, and Data to Microsoft Azure and 365 Services
Deploy, Configure, and Operate Azure Stack of Services
Deploy, Configure, and Operate Meraki Networks consisting of Firewalls, Switches, Wireless Access Points
Configure Network Infrastructure for Microsoft Teams Deployments
Deploy, and Configure Desktop Deployment Infrastructure (MDT)
Deploy, Configure, and test Microsoft Identify and Security Solutions
Local Server Deployment and Administration – Experience preferred with Windows Server
Configure File, Print, and Other Services
Access/Group/User/Policy Management
Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
Administration of Enterprise E-Mail Solution, Including Add/Remove Users, Forwarding of Mail to Other Accounts, Add Aliases, etc.
Perform all Maintenance Tasks for Clients on Servers and Infrastructure Based on Scheduling
Create, Operate in, and Follow Corporate and General Technology Best Practices, Procedures, and Systems
Master Scripting of Repeatable Processes via Microsoft PowerShell
Provide Expectation Setting and Appropriate Client-Level Communication, Leveraging Central Resources for Scheduling and Quotations
Proactively Take Ownership of Tasks and Follows Through to Ensure Complete Resolution
Take Personal Responsibility for the Quality of Work They Perform or are Associated With
Ability to Pay Close Attention to Detail while Performing Technically Complex Tasks
Ability to Deal Effectively with Stressful Situations
Work Collaboratively and Interactively with members of the IT Team, Ensuring the Success of the Team, Sharing Information, and Train Service Technicians
Ability to Provide Accurate Time Estimates Internally and Externally
Ability to Quickly Learn New Technologies
- Use of Self-Study Materials
- Hands-On Experience
- Corporate Training Resources
Ability to Articulate Technical Information Clearly and Simply to Non-Technical People

Knowledge, Skills, and Abilities

Extensive Experience Required with Microsoft Windows Desktop
Preferred Experience with Microsoft Server Operating Systems
Extensive Understanding of TCP/IP, DNS, and Troubleshooting Internet Connectivity Issues
Experience with Cisco Meraki Switches, Access Points, and Firewalls
Preferred Experience with Supporting Clients on Remote Desktop Solutions
Extensive Experience with Mobile Technologies, including Apple iOS and Google Android
Extensive Experience with Microsoft Intune Mobile Device Management
Extensive Experience with Microsoft 365 Desktop Applications
Excellent Professional Verbal and Written Communication Skills, Including Accuracy and Speed of Typing, Grammar, and Vocabulary
Preferred Experience as a User of ConnectWise Manage CMDB
Preferred Experience as a User of ConnectWise Automate RMM

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Company Description

We are an established and growing company, and we are looking to expand our team and services provided to our clients.

Company Description

We are an established and growing company, and we are looking to expand our team and services provided to our clients.

Coastal IT Consulting, LLC

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