Job Description

Are you passionate about people, entrepreneurship, and community? At CCA Global Partners, we connect independent, family-owned businesses with the scale, resources, and innovation they need to compete in today's big-box world. If this resonates with you, your next great opportunity might be just around the corner!

We are excited to invite applications for the role of Process Coordinator in our Strategic Partners Group at our St. Louis, MO office. We are seeking a collaborative, customer service-oriented individual with great project coordination and communication skills. As a Process Coordinator, you will be responsible for processing electronically and manually submitted claim/job assignments for our CCA Global Members, contacting contractors and flooring stores regarding accepting claim assignments, contacting customers to provide claim assignment information, and processing electronic claim update records. As part of our dynamic team, you’ll enjoy a hybrid work schedule, with the flexibility to work remotely on Mondays and Fridays and collaborate in the office from Tuesdays through Thursdays.

Our Process Coordinator will:

Process all claims/jobs received, assuring all notes and preferences are reviewed prior to assignment to CCA member(s), and make outbound calls as required or to verify assignment information and/or acceptance.
Process electronically received claim/job updates from assigned CCA member and/or generated by other integrated systems verifying accuracy of information.
Handle and reconcile assignment records to assure every new claim/job is properly recorded and/or assigned in our internal CTS system.
Assist with daily incoming department email communications, including system generated confirmations and necessary assignment updates.
Assist with essential administrative tasks and reporting projects that support operational accuracy, workflow continuity, and timely service delivery.

Do our requirements match YOUR background?

At least 1-2 years’ related customer service experience. Data entry or insurance claim handling experience is a plus.
Superior organizational and attention to detail skills.
Excellent verbal and written communication skills with the ability to communicate in a courteous, tactful, and concise manner.
Understanding of importance of prompt, unemotional response to customer, management and staff needs; ability to maintain confidentiality; ability to properly search for and enter information and listen objectively and use reason.
Comfort managing multiple projects simultaneously.
Ability to learn new software systems easily and have strong Microsoft Office skills, inclusive of Outlook, Word, and Excel.
Work well under pressure and treat others with respect and consideration.

How we take care of YOU

We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members.
We recognize YOU for your accomplishments and contributions through development, growth and compensation!
We care about you AND your family. We want to make your life better and easier. Our benefits exist so you are well taken care of, and we support you and your loved ones through life’s various stages and situations.

What Makes Us Special? CCA Global Partners is a leading cooperative business model, empowering thousands of entrepreneurs to succeed despite widespread industry consolidation. Our mission is to provide the scale, resources, and innovation that drive sustainability, growth, and effective competition in today’s evolving marketplace.

Embrace the CCA Way: We thrive on our core values and approach success with dedication and innovation. We are proud to be an Equal Opportunity Employer and invite you to be part of our success story.

Ready to make a difference? Say YES, and we’ll say WELCOME HOME!
#LI-HYBRID #ZR

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Company Description

WE HELP FAMILY-OWNED BUSINESSES WIN, TOGETHER
At CCA Global, we connect independent, family business owners through our networks to provide the scale, resources, and innovation that create sustainability, growth, and effective competition in today's evolving marketplace.

We are organized as a cooperative, a shared ownership business model, that creates the scale needed to provide innovative products, systems, and services that give family businesses a competitive edge without sacrificing their independent identities. Today, CCA is one of the largest privately held cooperatives in the United States.

The superior benefits that CCA Global delivers include:
- Lower buying & operating costs
- Powerful & fully supported tech solutions
- Expert marketing programs
- National advertising & PR support
- Exclusive profitability tools
- Award winning training programs

BUILDING A BETTER WORLD
Because we are organized as a cooperative and are owned by, and operated for, the benefit of the people at the heart of the organization rather than outside investors, we can focus on helping our members succeed. CCA’s businesses have proven the success of the cooperative model.

Today, more than 4,000 member businesses, 20,000 childcare centers and another 1 million independent businesses in North America benefit from CCA Global’s business leadership through its 14 different affiliate companies.

Company Description

WE ARE ON A MISSION At CCA Global Partners, ensuring independent, family-owned businesses succeed is our mission. With corporate giants spending big media dollars and negotiating big discounts, it is difficult for any local family business to compete and succeed. Through innovation, passion, and perseverance, CCA Global Partners® generates the scale that makes it possible for a family-owned, independent business to do more than merely survive; we make it possible for that business to compete and thrive. WE HELP FAMILY-OWNED BUSINESSES WIN, TOGETHER At CCA Global, we connect independent, family business owners through our networks to provide the scale, resources, and innovation that create sustainability, growth, and effective competition in today's evolving marketplace. We are organized as a cooperative, a shared ownership business model, that creates the scale needed to provide innovative products, systems, and services that give family businesses a competitive edge without sacrificing their independent identities. Today, CCA is one of the largest privately held cooperatives in the United States. The superior benefits that CCA Global delivers include: - Lower buying & operating costs - Powerful & fully supported tech solutions - Expert marketing programs - National advertising & PR support - Exclusive profitability tools - Award winning training programs BUILDING A BETTER WORLD Because we are organized as a cooperative and are owned by, and operated for, the benefit of the people at the heart of the organization rather than outside investors, we can focus on helping our members succeed. CCA’s businesses have proven the success of the cooperative model. Today, more than 4,000 member businesses, 20,000 childcare centers and another 1 million independent businesses in North America benefit from CCA Global’s business leadership through its 14 different affiliate companies.

CCA Global Partners

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