Job Description

PARTS & SERVICE TECHNICIAN
DEPT: 40 COMMERCIAL SALES
REPORTS TO: VP of SALES & MARKETING

POSITION SUMMARY

The Parts & Service Technician provides courteous, timely, and accurate technical assistance to customers and the global service network via phone, email, and in-person when needed. This role also supports Service School training, customer follow-up, and collaboration across departments to ensure high-quality service and customer satisfaction.

PRIMARY RESPONSIBILITIES

Respond to customer inquiries regarding technical issues by phone and email
Troubleshoot equipment problems and recommend corrective action or parts
Occasionally travel to customer locations to provide onsite support and repairs
Support and participate in Service School sessions at Cretors and other locations as needed
Conduct follow-up outreach to customers to ensure satisfaction and collect feedback
Track service trends and recommend improvements to reduce recurring issues
Attend and assist at Cretors Conferences and select trade shows as required
Participate in periodic hands-on training sessions to maintain and improve technical expertise
Collaborate with Repair, Engineering, and Sales teams to resolve customer issues

QUALIFICATIONS

Education / Certification:

High School diploma or equivalent required

Experience:

Technical or mechanical experience required
Experience in a manufacturing or service environment preferred

Knowledge & Skills:

Strong mechanical/technical aptitude
Excellent verbal and written communication skills (Spanish a plus)
Strong computer skills, including Microsoft Office Suite; ERP system familiarity
Ability to work independently and collaboratively
Strong organizational, interpersonal, and problem-solving skills
Detail-oriented with a commitment to accuracy
Comfortable managing multiple projects in a fast-paced environment

PHYSICAL REQUIREMENTS

Regular use of hands, fingers, arms; frequent standing, walking, bending, kneeling, crawling
Occasional climbing or balancing
Ability to lift and move up to 50 pounds frequently
Visual acuity including close, distance, color, peripheral vision, and depth perception

WORK ENVIRONMENT

Based on-site in Wood Dale, IL
Occasional exposure to moving mechanical parts
Moderate noise level typical of a manufacturing environment

Company Description

The Foodservice Equipment division, established in 1885, introduced the first patented steam driven popcorn machine that popped corn in oil. The Foodservice Equipment Division has expanded to include cotton candy, warmers, dispensing systems and other specialty equipment. A wide selection of caramel and savory coated popcorn and roasting equipment has been developed and is quickly expanding into gourmet retail popcorn shops and other specialty food outlets.

The core values of quality craftsmanship and technical innovation that guided Charles Cretors more than five generations ago continue to be the hallmark of all Cretors' products today. The engineers and designers in these divisions continually dedicate themselves to developing new equipment design while striving for product excellence.

The Food Processing Systems division, established in 1967, patented and introduced a continuous production line featuring a hot air fluidized bed oven for high-volume popcorn production. The production line has been adapted to produce other snack foods, cereals, and specialty products.

C. Cretors & Company was originally founded in Chicago, Illinois. As of 2026, we continue to manufacture in Illinois, where it continues to be family owned and operated.

We are a fifth-generation family owned and operated company in Wood Dale Illinois.

Come join us and be a part of our family. We can't wait to meet you!

Company Description

C. Cretors & Company, established in 1885, is a leader in the multi-billion U.S. concession business, and is widely credited as being the catalyst for the creation of the modern concession industry with the original popcorn machine patent. Today, we are the leading designers and manufacturer of Concession, Food Service and Food Processing equipment that provides worldwide solutions and is long considered the cornerstone in the industry. The Foodservice Equipment division, established in 1885, introduced the first patented steam driven popcorn machine that popped corn in oil. The Foodservice Equipment Division has expanded to include cotton candy, warmers, dispensing systems and other specialty equipment. A wide selection of caramel and savory coated popcorn and roasting equipment has been developed and is quickly expanding into gourmet retail popcorn shops and other specialty food outlets. The core values of quality craftsmanship and technical innovation that guided Charles Cretors more than five generations ago continue to be the hallmark of all Cretors' products today. The engineers and designers in these divisions continually dedicate themselves to developing new equipment design while striving for product excellence. The Food Processing Systems division, established in 1967, patented and introduced a continuous production line featuring a hot air fluidized bed oven for high-volume popcorn production. The production line has been adapted to produce other snack foods, cereals, and specialty products. C. Cretors & Company was originally founded in Chicago, Illinois. As of 2026, we continue to manufacture in Illinois, where it continues to be family owned and operated. We are a fifth-generation family owned and operated company in Wood Dale Illinois. Come join us and be a part of our family. We can't wait to meet you!

C. Cretors and Company

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