Job Description

About Us:
We’re a small, close-knit MSP committed to delivering top-notch IT support and solutions to local businesses. We’re looking for a skilled Bench Technician with 3-5 years of experience to help us keep our clients’ hardware running smoothly and efficiently.

Job Description

What You’ll Do:

Diagnose, repair, and refurbish IT equipment including desktops, laptops, servers, and networking hardware
Troubleshoot hardware issues quickly and accurately to minimize client downtime
Assemble and prepare equipment for deployment or return to clients
Maintain detailed records of repairs, parts used, and test results
Manage and organize repair bench workspace and inventory of spare parts and tools
Work closely with help desk and field technicians to support client needs and share technical insights
Assist in configuring and testing equipment before it’s delivered or deployed
Stay up to date on the latest hardware technology and repair techniques relevant to MSP services
Onsite work at Clients locations as needed. Including setups, pickups, drop-offs
Manage incoming deliveries and inventory.

Additional Duties and Responsibilities:

Improve customer service, perception, and satisfaction.
Fast turnaround of Customer Requests.
Ability to multi-task
Ability to work in a team and communicate effectively.
Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
Escalate service requests that require engineer level support, following ticket to resolution.
Responsible for entering all time and expenses in ConnectWise as they occur.
Enter all work as service tickets in ConnectWise.
Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University.

Who You Are:

You have 3-5 years of solid experience as a Bench Technician or similar role within IT support or repair
A Plus Certification
Comfortable with a variety of IT hardware — from desktops and laptops to networking devices and servers
Detail-oriented and able to troubleshoot with patience and precision
Able to handle multiple repair jobs efficiently in a fast-paced environment
A good communicator who can work collaboratively with a small team and interface with clients when needed
Reliable and proactive, taking ownership of your work from start to finish
Advanced understanding of operating systems, business applications, printing systems, and network systems.
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
Diagnosis skills of technical issues.
Familiarity with MSP workflows, ticketing systems, or IT service management is a plus
Travel to client’s locations as needed (Must have reliable transportation)

Why Join Us?

A friendly, supportive team atmosphere where your skills really make a difference
Hands-on experience with a wide range of hardware in a growing MSP environment
Opportunities to expand your technical knowledge and grow your career
Competitive pay and flexible work arrangements tailored for work-life balance
A chance to help local businesses stay productive and secure with your expertise

If you’re ready to bring your repair skills to a growing MSP where you’ll be valued and challenged, we’d love to hear from you!

Travel to client’s locations as needed (Must have reliable transportation)

BEYOND IT SUPPORT LLC

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Bench Technician 3-5 Years Experience