Job Description

The HVAC Service Technician diagnoses, repairs, and maintains residential heating, ventilation, and air conditioning systems while providing professional, dependable customer service.

Beltz Home Service values hardworking, customer service oriented people who take pride in their workmanship, support their teammates, and treat customers’ homes with respect. This position requires strong troubleshooting skills, honest communication, and a commitment to completing work safely and correctly.

Essential Responsibilities

Diagnose and repair residential furnaces, air conditioners, heat pumps, air handlers, thermostats, and related HVAC equipment within training and qualifications.
Perform preventive maintenance, system inspections, cleaning, adjustments, and operational testing.
Troubleshoot electrical components, controls, airflow, refrigerant circuits, and heating system operation.
Evaluate combustion, venting, condensate drainage, and equipment safety using appropriate instruments and procedures.
Identify system concerns and explain repair, maintenance, and replacement options clearly.
Provide accurate estimates and obtain customer approval before beginning work or changing the approved scope.
Handle, recover, and charge refrigerants according to applicable regulations and manufacturer requirements.
Complete work according to applicable codes, manufacturer instructions, and company standards.
Verify completed repairs and document relevant operating measurements.
Protect customers’ property, maintain a clean work area, and remove job-related debris.
Complete accurate service records, estimates, invoices, photographs, and job notes using company software.
Maintain an organized service vehicle, tools, testing instruments, equipment, and inventory.
Safely operate company vehicles while traveling between service locations.
Communicate with dispatch and management about job progress, scheduling, parts, and follow-up needs.
Follow safety procedures, use required protective equipment, and promptly report hazards or incidents.
Participate in technical training, customer service training, and team meetings.
Reduce preventable callbacks through thorough diagnoses, quality repairs, and complete testing.

Qualifications

Experience diagnosing, repairing, and maintaining residential HVAC systems.
Working knowledge of electrical troubleshooting, refrigeration principles, airflow, and heating system operation.
Ability to read wiring diagrams and use diagnostic instruments safely and accurately.
EPA Section 608 certification appropriate to assigned refrigerant work.
Ability to explain technical findings and service options in straightforward language.
Strong customer service, organization, and time-management skills.
Ability to use mobile devices and service management software.
Valid driver’s license and driving record that meets company requirements for operating company vehicles.
Willingness to complete ongoing training and maintain credentials required for assigned work.
Ability to work independently while communicating effectively with the team.

Physical Requirements and Work Environment

The position generally involves:

Working in customers’ homes, attics, crawl spaces, basements, and outdoor equipment areas.
Standing, walking, bending, kneeling, climbing, and reaching while performing HVAC service work.
Using ladders and accessing equipment in areas with limited space.
Lifting, carrying, and positioning tools, materials, and equipment, with appropriate assistance or lifting equipment when needed.
Exposure to varying temperatures, weather, noise, dust, electrical hazards, refrigerants, and other conditions associated with HVAC service.
Traveling between service locations and participating in evening, weekend, or on-call coverage as required by the assigned schedule.

These requirements describe typical job conditions. Essential functions and accommodation needs will be evaluated individually in accordance with applicable law. Reasonable accommodations may include adjustments to equipment, schedules, work methods, or duties where required.

Performance Expectations

Success in this role means accurate diagnoses, safe and reliable system operation, quality workmanship, satisfied customers, complete documentation, dependable attendance, and responsible use of company resources.

Technicians are expected to provide honest recommendations, meet established service and productivity goals, support their teammates, and take ownership of their work from arrival through completion.

Why Work at Beltz Home Service?

Beltz Home Service offers 100% company-paid employee benefits. We value hardworking people who put customers first.

Equal Employment Opportunity

Beltz Home Service is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity, national origin, ancestry, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

This commitment applies to recruitment, hiring, training, compensation, benefits, promotion, discipline, termination, and all other terms and conditions of employment. Employment decisions are based on job-related qualifications, performance, and legitimate business needs, consistent with applicable law.

Reasonable Accommodations

Beltz Home Service provides reasonable accommodations to qualified applicants and employees with disabilities, for sincerely held religious beliefs, practices, or observances, and for known limitations related to pregnancy, childbirth, or related medical conditions, as required by applicable law.

Requests will be evaluated through an individualized, interactive process under applicable legal standards, including undue hardship where permitted by law. Applicants who need an accommodation during the application, interview, or hiring process should contact the Beltz Home Service representative coordinating their application. Employees may contact management or Human Resources.

Anti-Harassment and Anti-Retaliation

Beltz Home Service prohibits unlawful discrimination, harassment, and retaliation. Applicants and employees will not be retaliated against for reporting suspected discrimination or harassment, participating in a protected investigation or proceeding, requesting a reasonable accommodation, or otherwise exercising rights protected by law.

Concerns may be reported to management or Human Resources. If the concern involves the usual reporting contact, it may be reported to another member of management. Nothing in this description limits an individual’s right to contact a government agency or exercise other protected rights.

Job Description Disclaimer

This description summarizes the position’s primary responsibilities and requirements. It is not an exhaustive list of every duty or assignment. Responsibilities may be adjusted to meet business needs, subject to applicable law and reasonable accommodation obligations.

This job description does not create an employment contract or guarantee employment for any specific duration.

Beltz Home Service Co.

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