Job Description

Summary of Position:
The Patient Service Technician (PST) is responsible for delivering, setting up, and maintaining medical equipment in patients’ homes. This role involves instructing patients and caregivers on proper equipment use while ensuring compliance with all company policies and regulatory standards. The PST must maintain a high level of professionalism and provide excellent customer service. This position requires participation in an on-call rotation, including evenings and weekends.

Key Responsibilities:

Safely operate a company vehicle to deliver and pick up medical equipment
Load and unload equipment in accordance with safety procedures
Verify delivery loads against shipping documentation
Prepare receipts and maintain accurate delivery records
Prioritize and coordinate daily routes efficiently
Educate patients and caregivers on equipment setup and proper use
Maintain up-to-date knowledge of all equipment and services offered
Ensure all returned equipment is properly cleaned, bagged, and tagged
Complete required paperwork, including patient signatures and billing documentation
Maintain driver logs in compliance with DOT, FDA, and OSHA regulations
Communicate regularly with the Branch Manager regarding route status and issues
Follow infection control and hazardous material handling protocols
Perform daily vehicle inspections and basic roadside maintenance if needed
Adhere to all company safety policies and procedures
Participate in on-call rotation as required

Qualifications:

Education:

High School Diploma or equivalent

Experience:

Minimum of 1 year delivery experience preferred
Durable Medical Equipment (DME) or Home Health experience preferred

Skills:

Strong organizational skills
Effective written and verbal communication
Ability to follow written and verbal instructions
Excellent customer service and interpersonal skills

Requirements:

Valid state-issued driver’s license (CDL may be required)
Clean driving record (limited violations/accidents)
Must meet DOT age and regulatory requirements
Ability to read, write, and follow instructions

Physical Requirements:

Ability to lift, carry, and move equipment up to 150 lbs
Capable of frequent physical activity including loading/unloading equipment

Work Schedule:

Full-time
On-call availability required (evenings and weekends, rotating schedule)

Why Join Us?

Competitive pay
Opportunity to make a meaningful impact in patients’ lives
Supportive team environment
Growth opportunities within the healthcare field

Bay Home Medical

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